Quality Assurance & Eligibility

Proxy Replacement Policy

Last Updated: October 31, 2026 • Official Domain: bambiproxy.com

1. Facebook Marketplace 3-Hour Replacement Policy (Section 1)

All premium residential proxies purchased for Facebook Marketplace listing activities are eligible for replacement after three (3) hours from the exact time of purchase.

Your Customer Dashboard automatically tracks each proxy's purchase timestamp and displays a live replacement eligibility indicator alongside your proxy details and purchase history.

Important: This three-hour replacement policy applies specifically to premium residential proxies purchased for Facebook Marketplace activities.

2. Offline Verification & Bad Proxy Claims (Sections 2 & 3)

Within 2 Hours of Purchase (Automatic Offline Refund): Select the affected proxy in your dashboard and click Refund. Our system automatically checks whether the proxy port is offline and credits your Bambi Proxy wallet balance immediately upon confirmation.
Within 5 Hours of Purchase (Manual Claim Bad Proxy): If a proxy does not work and the automatic Refund button is unavailable, click Claim Bad Proxy on the proxy card (or select the proxy in Support Tickets with Subject marked Refund) within five (5) hours of purchase.

3. Exclude Used Proxies & Claim Rules

Only one replacement or refund ticket may be submitted per proxy.
Always keep the Exclude Used Proxies option enabled when ordering so you do not repurchase an IP you have previously used or reported.
Requests submitted via Messenger, without a selected proxy, without Subject marked Refund, or more than five (5) hours after purchase will be declined.

4. Non-Eligible Replacement & Refund Conditions

Replacements and refunds are not provided for:

High fraud score or high risk score on third-party lookup databases.
Open ports detected or low anonymity score flags.
Blacklisted proxy IP address or blocks imposed by a specific target website.
Accidental automatic renewal.

For full refund terms, please review our Official Refund Policy.

1. Facebook Marketplace 3-Hour Replacement Policy (Section 1)

All premium residential proxies purchased for Facebook Marketplace listing activities are eligible for replacement after three (3) hours from the exact time of purchase.

Your Customer Dashboard automatically tracks each proxy's purchase timestamp and displays a live replacement eligibility indicator alongside your proxy details and purchase history.

Important: This three-hour replacement policy applies specifically to premium residential proxies purchased for Facebook Marketplace activities.

2. Offline Verification & Bad Proxy Claims (Sections 2 & 3)

Within 2 Hours of Purchase (Automatic Offline Refund): Select the affected proxy in your dashboard and click Refund. Our system automatically checks whether the proxy port is offline and credits your Bambi Proxy wallet balance immediately upon confirmation.

Within 5 Hours of Purchase (Manual Claim Bad Proxy): If a proxy does not work and the automatic Refund button is unavailable, click Claim Bad Proxy on the proxy card (or select the proxy in Support Tickets with Subject marked Refund) within five (5) hours of purchase.

3. Exclude Used Proxies & Claim Rules

Only one replacement or refund ticket may be submitted per proxy.

Always keep the Exclude Used Proxies option enabled when ordering so you do not repurchase an IP you have previously used or reported.

Requests submitted via Messenger, without a selected proxy, without Subject marked Refund, or more than five (5) hours after purchase will be declined.

4. Non-Eligible Replacement & Refund Conditions

Replacements and refunds are not provided for:

High fraud score or high risk score on third-party lookup databases.

Open ports detected or low anonymity score flags.

Blacklisted proxy IP address or blocks imposed by a specific target website.

Accidental automatic renewal.

For full refund terms, please review our Official Refund Policy.